Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.

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Unaffordable Claim Profiles

A

  • Advantage Finance Ltd

    Advantage Finance was founded in 1999. They specialise in providing financing for motor vehicles and state that they offer Hire Purchase agreements up to £15,000. The repayment period for the financing cannot exceed 5 years. Advantage Finance is r...
  • Amigo Loans

    You cannot make a new Unaffordable Lending claim against Amigo Loans anymore. They have stopped providing loans and lack sufficient funds to sustain their business. Amigo frequently granted loans that customers found difficult to repay. If you pre...
  • Aqua

    Aqua cards are promoted as a way to build your credit score, making them targeted towards individuals with a history of poor credit. They are currently advertised with an APR of 37.9% representative (variable) – indicating that Aqua cards are expe...

B

  • Barclays

    Barclays, one of the largest banks in the UK, reported a profit (before tax) of £2.6 billion in 2022. Even if Barclays follows its own protocols and procedures correctly when lending to you, it doesn’t automatically imply that they made the ...
  • Blackhorse

    On the Lloyds Banking Group website, Black Horse is described as the UK market leader for point of sale motor finance, with a network of 5,000 motor dealers to sell finance to 1 million customers. In an ombudsman’s decision concerning a hire purch...
  • Blue Motor Finance Ltd

    Blue Motor Finance specializes in providing loans to customers looking to purchase used cars, working through a network of brokers and dealers. Data from the Financial Ombudsman Service for the latter half of 2022 indicates that 51% of complaints ...
  • BMW Financial Services

    BMW Group’s brands include BMW, MINI and Rolls-Royce Motor Cars. BMW says it offers finance agreements of between 24 and 48 months. BMW is supposed to carry out sufficient checks, to ensure that the finance is sustainably affordable for the custom...

C

  • Capital One

    Capital One explain on their website, ‘We issued our very first credit card way back in 1996, and have since grown to become one of the UK’s top ten card providers.’ Like any other lender, Capital One need to carry out enough checks to ensur...
  • Close Brothers Motor Finance

    Close Brothers was founded in 1988. They say their mission is to make it easy for someone to buy their next vehicle. Close Brothers is supposed to carry out sufficient checks, to ensure that the finance is sustainably affordable for the customer. ...

F

  • Fluid

    Fluid credit cards have been described as popular cards to transfer balances, and consolidate debt. Whilst there may be offers of no or low interest for balance transfers, spending on the card is inevitably much more expensive. With a representati...

G

  • George Banco

    George Banco was a lender, but they are no longer in business. The deadline for making a compensation claim against them – for Unaffordable Lending – was 31st December 2023. No new claims can be made against them. George Banco offered personal loa...

H

  • Halifax

    Halifax is a major UK bank, having merged with Bank of Scotland, and later becoming a part of Lloyds Banking Group. We’ve seen examples where Halifax doesn’t always fully use the information it has available to it (even though it should). This mea...
  • HSBC

    HSBC is an international bank, with a major presence in the UK. In December 2021, the regulator (the Financial Conduct Authority) fined HSBC £63.9 million for failings with its anti-money laundering processes (https://www.fca.org.uk/news/press-rel...

I

  • Instant Cash Loans

    This payday lender has been out of business for some time now. It unfortunately means that you can no longer make a compensation claim for Unaffordable Lending against it. However, if you have taken payday loans in the past, it could be a sign tha...

J

  • JD Williams

    Reclaim your financial stability – hold J D Williams accountable with Allegiant Finance’s help. No more irresponsibly provided catalogue accounts. The Financial Ombudsman Service (FOS) has upheld complaints against J D Williams for unafforda...

L

  • Lending Stream

    Lending Stream is colloquially known as a provider of ‘payday loans’ – though its loans might be better described as instalment loans – often payable over a 6 month term. The loans should be for short-term use only, as they are an expensive form o...
  • Lloyds

    Lloyds is one of the biggest and oldest banks in the UK. In June 2020, the regulator (the Financial Conduct Authority) fined Lloyds Bank, Bank of Scotland and The Mortgage Business £64,046,800 for failures in mortgage arrears handling (https://www...
  • Loans 2 Go

    Get the compensation you deserve from Loans 2 Go. Allegiant Finance can help with your unaffordable loan claims. The Financial Ombudsman Service (FOS) has upheld complaints against Loans 2 Go for unaffordable or irresponsible lending in several ca...

M

  • Marbles

    The Marbles card is generally seen as a credit builder card – used by people with a low credit score or no credit history. It advertises a 34.9% APR representative (variable) – meaning it is an expensive credit card to use. Marbles is one of many ...
  • Moneybarn

    Moneybarn is a sub-prime lender, typically providing car finance to customers with lower-than-average credit ratings. Despite the fact that its customer base would tend to struggle to repay money borrowed, many of the finance agreements Moneybarn ...
  • Morses Club

    Morses Club is no longer running as a business, because it ran into financial difficulties. As such, it has entered into ‘Administration’. When a lender enters into Administration, it usually means that it has very little money available to pay cu...
  • MotoNovo Finance Limited

    MotoNovo provides finance agreements – such as Hire Purchase and Personal Contract Purchase, in order to get a car, van or motorcycle. MotoNovo is supposed to carry out sufficient checks, to ensure that the finance is sustainably affordable for th...
  • MyJar

    You can no longer make an Unaffordable Lending claim against MyJar because they went out of business. On 22 December 2020, MyJar was placed into ‘administration’. MyJar was a payday lender. If you had MyJar loans in the past, it could be a sign th...

N

  • Nationwide

    Nationwide is the world’s largest building society. In the below ombudsman’s decision, it’s clear that Nationwide thinks of itself as a responsible lender – even though it cannot (or will not) always back this up with supporting evidence – to demo...
  • Natwest

    NatWest (or its full name of National Westminster Bank) is one of the UK’s major retail and commercial banks. It is part of the NatWest Group (formerly known as the Royal Bank of Scotland Group). An ombudsman has noted that most of the other banks...

O

  • Oplo

    Oplo has provided Hire Purchase agreements under its trading name, 1st Stop Car Finance. Oplo is supposed to carry out sufficient checks, to ensure that the finance is sustainably affordable for the customer. But the checks it carries out are not ...
  • Opus

    Opus cards are designed for those who struggle to get accepted for a credit card. This might be those new to the UK, those on a low income, or people with a history of adverse credit. With a representative 39.9% APR (variable), these credit cards ...

P

  • Peachy

    This payday lender has been out of business for some time now. It unfortunately means that you can no longer make a compensation claim for Unaffordable Lending against it. However, if you have taken payday loans in the past, it could be a sign tha...
  • Piggybank

    This payday lender has been out of business for some time now. It unfortunately means that you can no longer make a compensation claim for Unaffordable Lending against it. However, if you have taken payday loans in the past, it could be a sign tha...

Q

  • Quick Quid

    This payday lender has been out of business for some time now. It unfortunately means that you can no longer make a compensation claim for Unaffordable Lending against it. However, if you have taken payday loans in the past, it could be a sign tha...
  • Quickquid.co.uk & PoundstoPocket Compensation Claims

    Did Quickquid put the speed of your application over checking your affordability? Has Pounds to Pocket left you out of pocket? Find out what you can do about it Quickquid and Pounds to Pocket are both owned and operated by parent company CashEuroN...

R

  • Royal Bank of Scotland

    Royal Bank of Scotland (part of the NatWest group) says on its website that it provided the world’s first overdraft. However, it doesn’t automatically follow that the Royal Bank of Scotland (RBS) always provides overdrafts to its customers in a re...

S

  • Santander

    Santander is large banking group based in Spain, which entered the UK in the late 1980s. It acquired other banks such as Abbey National and Alliance & Leicester. In December 2022, the regulator – the Financial Conduct Authority – fined Santand...
  • Startline Motor Finance

    Startline is a Glasgow-based motor finance company. It says it works with many dealers and introducers in the UK. Startline is supposed to carry out sufficient checks, to ensure that the finance is sustainably affordable for the customer. But the ...

T

  • Tesco Bank

    Tesco Personal Finance is the financial services division of the well known retailer, Tesco. Amongst other products, they provide credit cards and loans. We have seen examples of customers looking to borrow money from Tesco, where the customer alr...
  • TrustTwo

    TrustTwo was a lender, but they are no longer in business. The deadline for making a compensation claim against them – for Unaffordable Lending – was 31st December 2023. No new claims can be made against them. TrustTwo offered guarantor loans. Gua...
  • TSB

    The TSB brand of Lloyds Banking Group was brought back to the high street in 2013. We’ve seen examples where TSB’s affordability checks are not always detailed enough or good enough – given some customers’ individual circumstances. For example, th...

U

  • UKCredit

    UK Credit Limited provide ‘Unsecured Homeowner Loans’. They used to provide loans requiring a guarantor, but no longer do so. Their interest rates mean that you could end up repaying almost double the amount you borrowed. Like with other lenders, ...
  • Uncle Buck

    This payday lender has been out of business for some time now. It unfortunately means that you can no longer make a compensation claim for Unaffordable Lending against it. However, if you have taken payday loans in the past, it could be a sign tha...

V

  • Vanquis

    Vanquis provides credit cards to people with a poor credit history, and to those who usually get declined by mainstream lenders. Vanquis credit cards are currently promoted as having a representative APR of 39.9% (variable) – which means it is exp...
  • Very Claims

    The Very Group provide a variety of accounts under different brand names – Very, Littlewoods, and Kays being some examples. These are typically home shopping credit accounts which allow the customer to purchase goods and services, to spread the co...

W

  • Wageday Advance

    This payday lender has been out of business for some time now. It unfortunately means that you can no longer make a compensation claim for Unaffordable Lending against it. However, if you have taken payday loans in the past, it could be a sign tha...
  • Wonga

    This payday lender has been out of business for some time now. It unfortunately means that you can no longer make a compensation claim for Unaffordable Lending against it. However, if you have taken payday loans in the past, it could be a sign tha...
Claiming for Free Yourself

Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.