Barclays, one of the largest banks in the UK, reported a profit (before tax) of £2.6 billion in 2022.
Even if Barclays follows its own protocols and procedures correctly when lending to you, it doesn’t automatically imply that they made the correct decision or treated you fairly. Here’s an example from a decision made by an Ombudsman:
‘So it’s clear that Barclays has followed its usual procedures here in terms of giving Mr J the overdraft. But sometimes procedures like this will result in an unfair outcome for individual customers and I think that’s what’s happened here.
I say this because there were a number of warning signals by August 2018, which Barclays should’ve considered in more detail before lending to Mr J again. Those warning signals included the conversations that he had with Barclays in May 2018; the fact that his overdraft was not being reduced over time but rather was under constant strain; and the indicators of gambling transactions on his account.’ https://www.financial-ombudsman.org.uk/decision/DRN-1820046.pdf
We realise that claiming against a high cost loan lender can seem daunting. We aim to make the claiming process as simple as possible. We specialise in affordability claims. Our experienced team will communicate with the lender (and where required, the Ombudsman service) on your behalf. We use bespoke technology to ensure efficient claims handling. Throughout the process, we inform you of claim progress using a “stage process”, so you can track your progress easily. Please remember though, that you do not need to use a claims management company to make your complaint to your lender, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
Pre complaint investigation and analysis
Formal mis-selling complaint made
Lender responds with a Final Response Letter
If appropriate resolution cannot be reached with the lender, referral to Financial Ombudsman Service.
Our success fee is due only if your lender makes a compensation payout, and is calculated on the amount of the compensation payout. We do not charge you for any part of a settlement that results in the lender reducing your outstanding balance – that is on the house!
The success fee amount is calculated using a band charging system. There are five charging bands. Each band has a maximum amount that we will charge.
Success Fee Charging Table
|Percentage rate the Success Fee is calculated on (including VAT)
|Maximum Success Fee in band (including VAT)
|£1 to £1,499
|£1,500 to £9,999
|£10,000 to £24,999
|£25,000 to £49,999
|£50,000 or more
Below are examples of how this would work in practice.
If you want to see how much we would charge for a specific amount, please visit our online fee calculator at https://allegiant.co.uk/unaffordable-lending-claim-fees.
Please note that the examples in the tables are for illustration purposes only. They are not an estimate of the likely outcome or success fee.
You can cancel for free at any time within 14-days without giving any reason and without incurring any liability. You can communicate your cancellation by telephone, post, email or online.
You can cancel this agreement at any time after the 14-day cancellation period. However, if a complaint submitted by us is successful, the Success Fee will apply in the usual way.
You can cancel by post: Allegiant Finance Services Limited, Freepost RTYU–XUTZ–YKJC, 400 Chadwick House, Warrington Road, Birchwood Park, Warrington, WA3 6AE; (b) by email: firstname.lastname@example.org; (c) by telephone: 0345 544 1563; or (d) online at https://allegiant.co.uk/compliance/cancellation.
Allegiant Finance Services is widely regarded as a pioneer in the high cost loan claims management market.
Contactable by email, phone, or post, whichever you prefer
We will only correspond with you and keep your details secure. We’ll never sell your data.
Much more than a contact form. With our full online application process you will receive an instant automated decision on whether we can take on your claim
We are proud to have recovered over £67m for unaffordable lending claims since 2013
We’ve been claiming high cost loan refunds since 2013