Good to know: You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.

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Background

Catalogue credit is big business in the UK with millions of consumers relying on credit accounts to fund home decorations and improvements.

The Problem: Unaffordable Catalogue Credit

Yet did you know that much like a payday loan lender, a catalogue company must ensure that they are lending to consumers responsibly? If you have had catalogue credit but struggled to repay it in a reasonable timeframe, or the payments caused you to fall into a cycle of further borrowing, then it may have been unaffordable (even if the lending was affordable at the outset).

Potential signs of unaffordable catalogue credit include:

  • The lender increasing the credit limit of your card automatically
  • Struggling to pay priority bills
  • You needing to take out further loans or lending to meet your liabilities
  • Missed payments or you only being able to repeatedly make minimum payments.
  • You having to juggle multiple credit facilities at once

A Solution

Our specialist unaffordable lending claims team can help assess your claim prospects and, where appropriate, claim compensation.

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Disclaimer:

Good to know: You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.