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NatWest (or its full name of National Westminster Bank) is one of the UK’s major retail and commercial banks. It is part of the NatWest Group (formerly known as the Royal Bank of Scotland Group).

An ombudsman has noted that most of the other banks review overdrafts on an annual basis – meaning, perhaps, that NatWest is a bit of an outlier in this respect:

‘…it’s worth noting that as overdrafts are repayable on demand and because of the way they were supposed to be used, most of NatWest’s competitors, at least, committed to reviewing overdrafts on an annual basis. So while NatWest may have agreed an overdraft without a review date, I consider good industry practice meant that it to ought to have checked that terms and conditions of the facility were being met (namely Miss K continued to be able to meet her commitments without difficulty) and that it was meeting its regulatory obligations to Miss K on an, at least, annual basis.’ https://www.financial-ombudsman.org.uk/decision/DRN5869499.pdf

We’ve seen examples of NatWest not sufficiently monitoring the customer’s activity to ensure that borrowing was sustainable:

‘Mr R was hardcore borrowing. In other, words he hadn’t seen or maintained a credit balance for an extended period of time. As our adjudicator explained, overdrafts are intended to be for unforeseen emergency borrowing not prolonged day-to-day expenditure. And the Lending Code, which was in place at the time, clearly stated that hardcore borrowing was a potential indicator of difficulty. So I remain of the view that sustained and prolonged overdraft usage is an indication of a potential problem.

With all this in mind, I think that Mr R’s overdraft usage should have prompted NatWest to  have realised that he wasn’t using his overdraft as intended and so it shouldn’t have continued offering it on the same terms. As NatWest didn’t react to Mr R’s overdraft usage and instead continued charging in the same way, I think it failed to act fairly and reasonably.’ https://www.financial-ombudsman.org.uk/decision/DRN-3216070.pdf

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Our Unaffordable Lending Claims Process

We realise that claiming against a high cost loan lender can seem daunting. We aim to make the claiming process as simple as possible. We specialise in affordability claims. Our experienced team will communicate with the lender (and where required, the Ombudsman service) on your behalf. We use bespoke technology to ensure efficient claims handling. Throughout the process, we inform you of claim progress using a “stage process”, so you can track your progress easily. Please remember though, that you do not need to use a claims management company to make your complaint to your lender, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.

  • Step 1

    Pre complaint investigation and analysis

  • Step 2

    Formal mis-selling complaint made

  • Step 3

    Lender responds with a Final Response Letter

  • Step 4

    If appropriate resolution cannot be reached with the lender, referral to Financial Ombudsman Service.

Our Fees

Our success fee is due only if your lender makes a compensation payout, and is calculated on the amount of the compensation payout. We do not charge you for any part of a settlement that results in the lender reducing your outstanding balance – that is on the house!

The success fee amount is calculated using a band charging system. There are five charging bands. Each band has a maximum amount that we will charge.

Success Fee Charging Table

Band Compensation Payout Percentage rate the Success Fee is calculated on  (including VAT) Maximum Success Fee in band (including VAT)
1 £1 to £1,499 36% £504
2 £1,500 to £9,999 33.60% £3,000
3 £10,000 to £24,999 30% £6,000
4 £25,000 to £49,999 24% £,9000
5 £50,000 or more 18% £12,000

Below are examples of how this would work in practice.

Lower example Higher example
Band Compensation Payout Success Fee Compensation Payout Success Fee
1 £100  £36 £1,499  £504
2 £1,600 £537.60 £9,999  £3,000
3 £12,000  £3,600 £24,999  £6,000
4 £30,350  £7,284 £49,999  £9,000
5 £55,000  £9,900 £100,000  £12,000

If you want to see how much we would charge for a specific amount, please visit our online fee calculator at https://allegiant.co.uk/unaffordable-lending-claim-fees.

Please note that the examples in the tables are for illustration purposes only. They are not an estimate of the likely outcome or success fee.

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You can cancel this agreement at any time after the 14-day cancellation period. However, if a complaint submitted by us is successful, the Success Fee will apply in the usual way.

You can cancel by post: Allegiant Finance Services Limited, Freepost RTYU–XUTZ–YKJC, 400 Chadwick House, Warrington Road, Birchwood Park, Warrington, WA3 6AE; (b) by email: helpdesk@allegiant-finance.co.uk; (c) by telephone: 0345 544 1563; or (d) online at https://allegiant.co.uk/compliance/cancellation.

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Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.