Good to know: You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.

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A Problem on the Doorstep

Doorstep loan mis-selling is a scandal. Thousands of UK consumers borrowed from lenders such as Provident on their doorstep. These loans work much in the same way as payday and short term loans. In theory, they are short loans designed to bridge shortfalls between paydays.

However, unlike payday loan lenders, doorstep loan lenders build personal relationships via agents on the doorstep. These agents have historically been given targets to meet and commission rewards. We have seen customers locked into these relationships for years and years. It is remarkable that the agents / lenders have not recognised that the borrowers have been re-borrowing out of necessity – not choice. Eye watering amounts of fees have been paid by borrowers for products that are designed (and priced) for short term use.

Recently Provident discontinued its product in recognition of the unaffordability issues plaguing its product. Other lenders have similar issues, and continue to operate.

Putting things Right

The good news is that it is possible to claim against these lenders much in the same way as it is against payday loan lenders. If you have suffered due to doorstep lending with Provident or a regulated lender like them, we can help claim compensation.

 

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Our Unaffordable Lending Claims Process

We realise that claiming against a high cost loan lender can seem daunting. We aim to make the claiming process as simple as possible. We specialise in affordability claims. Our experienced team will communicate with the lender (and where required, the Ombudsman service) on your behalf. We use bespoke technology to ensure efficient claims handling. Throughout the process, we inform you of claim progress using a “stage process”, so you can track your progress easily. Please remember though, that you do not need to use a claims management company to make your complaint to your lender, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.

  • Step 1

    Pre complaint investigation and analysis

  • Step 2

    Formal mis-selling complaint made

  • Step 3

    Lender responds with a Final Response Letter

  • Step 4

    If appropriate resolution cannot be reached with the lender, referral to Financial Ombudsman Service.

Our Fees

We are one of the few claims management companies that offers a “No Cash, No Fee” service. This means our success fee is only charged on the actual cash you receive – not on debt deductions applied by your lender. To put it simply, you’ll never be left with less cash in your pocket than you began with if you use us.

Our standard success fee is 30% inclusive of VAT calculated on the cash-in-hand that you receive. It couldn’t be more simple.

£

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  • Our fee £. This fee includes VAT.
  • £ Cash in hand after you pay our fee.

To be clear, we do not charge the success fee for tax deductions or debt deductions of any kind.

Working fee examples:

  • If you are awarded £0 in redress/compensation, there is no charge
  • If you are awarded £1,000 in redress our success fee would be £300 (inc. VAT)
  • If you are awarded £3,000 in redress our success fee would be £900 (inc. VAT)
  • If you awarded £10,000 in redress our success fee would be £3,000 (inc. VAT)
  • If you have an active loan or arrears, the lender will likely reduce or wholly offset any cash in hand you receive. In this scenario, the success fee will be calculated on the cash in hand you receive, for example:

If you are awarded £1,000 in redress but your lender also deducts £500 for outstanding liabilities, our success fee is calculated on £500 cash in hand. Our success fee would be = £150 (inc. VAT).

But don’t just take our word for it – why not try our calculator to see how our fees work on a hypothetical award:-

Cancellation

You can cancel for free within 14 days for no charge. After that, success fees will apply if there has been a settlement proposal and you later go on to receive cash in hand. Please see our Service Summary or Terms of Engagement for more details.

Genuine Customer Reviews

The Smart Choice For Unaffordable Lending Claim Representation

A trusted name

Allegiant Finance Services is widely regarded as a pioneer in the high cost loan claims management market.

Friendly and experienced advisors

Contactable by email, phone, live chat or post, whichever you prefer

Confidential & Discreet

We will only correspond with you and keep your details secure. We’ll never sell your data.

True Online Application System

Much more than a contact form. With our full online application process you will receive an instant automated decision on whether we can take on your claim

Over £50+ million recovered

We are proud to have recovered £millions on behalf of our customers

Proven Track Record

We’ve been claiming high cost loan refunds since 2013

Disclaimer:

Good to know: You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.