Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your lender, bank or insurer. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free if the firm is still trading. For eligible failed firms, you can refer a claim to the Financial Services Compensation Scheme for free.

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Claiming for Free Yourself

Following the 01.08.25 Supreme Court decision, the FCA will consult on a car finance commission redress scheme that consumers can access directly for free. You can complain to your lender and the Financial Ombudsman Service now for free. If the firm has failed and you’re eligible, you can claim via the FSCS for free. We are a Claims Management Company (CMC). It's important to understand you don’t need to use a CMC - it's optional. We charge on claim success only (fees range from 18% to 36% inc. VAT of compensation). See "our fees" for details,