Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
Starting 7 October 2024, new rules from the Payment Systems Regulator (PSR) require banks and payment service providers in the UK to automatically reimburse customers who fall victim to Authorised Push Payment (APP) scams. In most cases, victims will be refunded unless there is clear evidence of negligence or fraudulent behaviour on the part of the customer.
Cost Sharing: Both the sender and receiver involved in the scam payment share the cost of reimbursing the customer, subject to a cap of £85,000.
Refund Timeline: Refunds must be made within five business days in cases where no blame is assigned to the customer.
Purpose: This move aims to provide greater protection to consumers and encourage better fraud detection systems across the banking industry.
The regulations cover most types of domestic payments made through the Faster Payments and CHAPS electronic bank systems, including:
– Payments made through online or mobile banking
– Payments from one bank to another
– Payments via electronic money providers such as Revolut, Wise or Monzo or prepaid card services
The rules do not cover:
Even when these exemptions apply, you may still be entitled to reimbursement. Banks and payment providers have a duty under broader payment services regulations to protect their customers from fraud.
If you’ve been a victim of a scam, consider seeking professional help to navigate the process and fight for compensation, with Allegiant’s experienced help. However, it’s important to note that you do not need to use a Claims Management Company (CMC) to make your complaint to your bank. If your complaint is unsuccessful, you can refer it to the Financial Ombudsman Service for free.
Take advantage of our cutting-edge Allegiant Portal to explore your chances of recovering lost funds to scammers. With your consent, Allegiant can seamlessly and securely access your bank statements to gather evidence for your Scam Reimbursement Claim. Our fee is only charged based on any successful compensation payout, giving you peace of mind as we fight to recover your losses.
We help people recover stolen money resulting from fraud, scams, or investment fraud in the UK even if:
‘Authorised Push Payment’ (APP) fraud is when you have been tricked into authorising a payment to a scammer. If you have transferred money due to a scam, most banks are expected to reimburse you.
But the reimbursement rates for scam losses can vary significantly between banks. For example, in 2022, TSB reimbursed 94% of claims, while Monzo only reimbursed 6% of claims. The disparity in refund levels is partly due to banks’ assessments of whether the customer was negligent. Tougher rules governing reimbursements are expected to come into force, which will likely standardise the process and make it more transparent1.
The Consumer Reimbursement Model (CRM) Code sets out standards for banks to detect, prevent, and respond to APP scams, including reimbursing customers who are not to blame for the success of a scam2..
It’s important to note that reimbursement is not guaranteed, especially if you’ve paid through a wire service like PayPoint or Western Union, where it’s unlikely you’ll get your money back3. Additionally, banks may not refund you if they believe you were negligent or at fault for the scam.
Allegiant is experienced in aiding customers with scam reimbursement claims; you’ll be in secure hands with our compassionate and evidence-driven approach.
1 https://www.theguardian.com/technology/2023/oct/31/tsb-reimbursed-15-times-more-customers-losses-than-monzo-in-2022
2 https://www.lendingstandardsboard.org.uk/crm-code/
3 https://www.citizensadvice.org.uk/consumer/scams/check-if-you-can-get-your-money-back-after-a-scam/
With over 40 years of experience spanning both financial services and legal services, Andy has been tirelessly dedicated to providing access to justice for people in need. His diligent work ethic is a testament to his unwavering commitment to his clients. Andy is ready and eager to assist with any claim you may have.
Investment scams, which make up over a third of all Authorised Push Payment (APP) scam claims, often involve fraudulent investment opportunities. These scams have seen an increase in the incorporation of cryptocurrency. In these scams, fraudsters typically promise high returns on investments, particularly in cryptocurrency, which never materialise. Approximately 60% of claims related to investment scams are resolved in favour of the scam victim1.
1 https://www.financial-ombudsman.org.uk/news/consumers-warned-about-rise-in-investment-scams
Investment Scams
In purchase scams, victims are tricked into paying for goods or services that do not exist. There has been a noticeable rise in these scams, with many now exhibiting characteristics of other types of scams, creating a ‘hybrid’ scam scenario.
Purchase Scams
Romance scams involve a fraudster establishing a relationship with a victim through a fake online profile. Once a level of trust is built, the fraudster requests money or personal information. There has been a surge in these scams, with many now incorporating elements of other scams, leading to the creation of ‘hybrid’ scams.
Romance & Dating Scams
Safe account scams involve a fraudster persuading a victim to transfer money to a supposedly ‘safe’ account, which is, in reality, controlled by the scammer. There has been a rise in these scams, with many now blending features of other scams, resulting in ‘hybrid’ scams.
Safe Account Scams
Hybrid scams are increasingly common and involve a combination of features from different scams. These scams are becoming more sophisticated and often include elements of investment scams or cryptocurrency. They are particularly prevalent in romance scams, purchase scams, and ‘safe account’ scams.
Hybrid ScamsClick below to see answers to common queries.
It is important before engaging the services of a company or person offering to help you recover lost money through fraud that they are legally authorised to do so. Allegiant Finance Services Limited is a Claims Management Company that is Authorised and Regulated by the Financial Conduct Authority. Firm Reference Number: 836810.
You can check our credentials on the Financial Conduct’s Authority’s Financial Services Register. The register lists all the firms authorised to conduct regulated financial services activities which includes Claims Management Services. You can find the Financial Service Register by entering “FCA register” on your internet browser.
We’re a UK based business operating from 400 Chadwick House, Warrington Road, Birchwood Park, Cheshire WA3 6AE. We were founded in 2010. You can check by typing in “Companies House Search” into your internet browser and searching for “Allegiant Finance Services”.
You can also check independent review sites like Trustpilot and Google Reviews.
Yes, our service is chargeable but only where you receive compensation.
You do not need to use a claims management company to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
If you choose to use our service our fees are owed upon a successful claim and are a percentage of the amount recovered.
We do not charge upfront fees, and if your claim is unsuccessful there is no charge. You can cancel your claim for free at any point unless an offer has been made, at which point our success fee will apply.
We can help you with all sorts of fraud claims including bank transfer fraud (authorised push fraud), safe account, impersonation investment romance, purchase and invoice scams.
If you believe that you have been a victim of a fraud scam, contact us to find out more about what this involves. If you are not sure if you have a claim, we can find this out for you.
Yes – because you may not actually have been at fault, or because your bank may also have been at fault! 1 in 2 claims are unfairly rejected by the banks. Based on our experience and expertise we present a claim based on the relevant rules, codes and best practice standards to see if the bank shouldn’t have taken your instructions at “face value” or considered the wider circumstances surrounding the transaction, before making the payment.
You can start a claim by entering your details here. The more information you provide, the more likely we can make a quick decision on whether we can take your case on.
By filling in the claim form you’re not committing to using our service, and if you change your mind we’ll not take your case forward or contact you again.
If we decide to take on your case, we’ll let you know and at that point, you’ll be sent a copy of our contract with other documentation via email. You’re only committing to our service once you sign and return the contract.
It is very difficult for us to place a timescale on the claims process. Much will depend upon whether your bank agrees to your claim, or whether they defend it. If your bank agrees to your claim following the submission of our Letter of Complaint, we would expect the compensation offer to be received within approximately 8 to 12 weeks.
If the claim needs to be referred to the Financial Ombudsman Service, this may add 6 to 24 months to the claim (depending on the Financial Ombudsman Services’ capacity and what arguments the bank has made in defence). In cases where there is severe and immediate hardship, the Ombudsman may be able to fast-track your claim. If this applies to you, please tell us.
Please notify us immediately so that we can give you guidance on whether the offer is fair. Our fees are due whether the bank sends the offer to you or us, so there is no benefit in not seeking our guidance where an offer is received.
Yes! Subject to the bank account being a UK bank account, you are able to claim. This includes UK bank accounts where money was withdrawn in connection with the fraud.
We realise that claiming against a bank may feel daunting. We aim to make the claiming process as simple as possible. Our experienced team will communicate with the bank (and where required, the Ombudsman service) on your behalf. We use bespoke technology to ensure efficient claims handling. Throughout the process, we inform you of claim progress using a “stage process”, so you can track your progress easily. Please remember though, that you do not need to use a claims management company to make your complaint to your bank, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
Pre complaint investigation and analysis
Formal complaint made, where appropriate.
Bank responds with a Final Response Letter
If an appropriate outcome cannot be reached, referral to Financial Ombudsman Service.
Our success fee is due only if your bank makes a compensation payout, and is calculated on the amount of the compensation payout
The success fee amount is calculated using a band charging system. There are five charging bands. Each band has a maximum amount that we will charge.
Success Fee Charging Table
| Band | Compensation Payout | Percentage rate the Success Fee is calculated on (including VAT) | Maximum Success Fee in band (including VAT) |
| 1 | £1 to £1,499 | 36% | £504 |
| 2 | £1,500 to £9,999 | 33.60% | £3,000 |
| 3 | £10,000 to £24,999 | 30% | £6,000 |
| 4 | £25,000 to £49,999 | 24% | £,9000 |
| 5 | £50,000 or more | 18% | £12,000 |
Below are examples of how this would work in practice.
| Lower example | Higher example | |||
| Band | Compensation Payout | Success Fee | Compensation Payout | Success Fee |
| 1 | £100 | £36 | £1,499 | £504 |
| 2 | £1,600 | £537.60 | £9,999 | £3,000 |
| 3 | £12,000 | £3,600 | £24,999 | £6,000 |
| 4 | £30,350 | £7,284 | £49,999 | £9,000 |
| 5 | £55,000 | £9,900 | £100,000 | £12,000 |
If you want to see how much we would charge for a specific amount, please visit our online fee calculator at https://allegiant.co.uk/fraud-and-scam-claim-fees/.
Please note that the examples in the tables are for illustration purposes only. They are not an estimate of the likely outcome or success fee.
You can cancel for free at any time within 14-days without giving any reason and without incurring any liability. You can communicate your cancellation by telephone, post, email or online.
You can cancel this agreement at any time after the 14-day cancellation period. However, if a complaint submitted by us is successful, the Success Fee will apply in the usual way.
You can cancel by post: Allegiant Finance Services Limited, Freepost RTYU–XUTZ–YKJC, 400 Chadwick House, Warrington Road, Birchwood Park, Warrington, WA3 6AE; (b) by email: helpdesk@allegiant-finance.co.uk; (c) by telephone: 0345 544 1563; or (d) online at HERE.
Allegiant Finance Services was founded in 2010 and has helped over 100,000 customers reclaim over £80,000 across all claim types.
Fraud and scam claims can be traumatic. We’re here to support clients through their quest for re-imbursement.
We will only correspond with you and keep your details secure. We’ll never sell your data
Fill in our form and our advisors will review whether you are eligible for our service.
Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
