Data Protection Complaints Resolution
If we fall below expectations, we encourage customers to let us know. Below we set out our complaints handling procedure for your information.
A. Your Right to Make a Data Protection Complaint
If you are not happy with how Allegiant Finance Services Limited has handled your personal data, you have the right to make a data protection complaint.
This is separate from a complaint about our claims management service. You may make both types of complaint at the same time if the same situation applies to both.
If your complaint is about our claims management service rather than your personal data, please see our website for our Complaints Handling Statements for regulated and unregulated claims.
B. What You Can Complain About
You can make a data protection complaint if you are unhappy about:
- how we responded to a request to access your personal data (a Subject Access Request);
- how we responded to a request to correct, delete, or restrict your personal data;
- the security of your personal data, for example if your data was involved in a security incident;
- who we have shared your personal data with;
- how long we have kept your personal data;
- the accuracy of your personal data; or
- any other aspect of how we have used your personal data.
C. How to Make a Data Protection Complaint
You can make a data protection complaint in any of the following ways:
| By email | allegiantcomplaints@allegiant.co.uk |
| By post | Allegiant Finance Services Ltd, 400 Chadwick House, Warrington Road, Birchwood Park, Warrington WA3 6AE |
| By telephone | 0345 544 1563 |
Please tell us your name and contact details, what your complaint is about, and what outcome you are looking for. The more detail you can give us, the easier it will be for us to investigate.
D. What Happens After You Complain
Once we receive your data protection complaint, we will:
| Step 1 | Acknowledge your complaint within 30 days of receiving it. |
| Step 2 | Investigate your complaint. We will look into what happened and may need to contact you for more information. We will keep you updated on progress. |
| Step 3 | Tell you the outcome. We will write to you to explain what we found and what, if anything, we are going to do about it. |
We will handle your complaint as quickly as possible. We aim to resolve all data protection complaints without unnecessary delay. If your complaint also relates to a regulated claims activity, this will be handled within 8 weeks as per the FCA’s Dispute Resolution rules. See our Complaints Handling Statement – Regulated Claims for more information.
E. If You Are Not Satisfied with Our Response
If you are unhappy with our response, or if you feel we have not dealt with your complaint properly, you have the right to refer the matter to the Information Commissioner’s Office (ICO). The ICO is the UK’s independent data protection regulator.
You can contact the ICO at:
| Address | Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF |
| Telephone | 0303 123 1113 |
| Website | https://ico.org.uk/make-a-complaint/ |
We would always encourage you to raise your complaint with us first so that we have the opportunity to put things right. The ICO also generally expects individuals to try to resolve complaints with the organisation directly before escalating.
F. Further Information
For more information about how we use and protect your personal data, please read our Privacy Policy on this website.
This statement reflects the data protection complaints requirements introduced by the Data (Use and Access) Act 2025, which came into force on 19 June 2026.