Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your lender, bank or insurer. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free if the firm is still trading. For eligible failed firms, you can refer a claim to the Financial Services Compensation Scheme for free.
This sets out the information we are required (by the Financial Conduct Authority) to summarise on one page.
We, Allegiant Finance Services Limited, will provide our claims management service to advise on and investigate your complaint and, if appropriate, make a claim against the bank on your behalf. When providing our service, we will gather relevant information from you and your bank to investigate the merits of your complaint and make a claim. We will keep you updated on the progress of your claim by email, letter or text message, by phone, or through our website portal. We will update you when we make your claim when the bank provides a response, and whenever there is an important development. If the matter is referred to the Financial Ombudsman Service, we will update you when they acknowledge the complaint and whenever there is an important development. We will also update you when required by regulation.
You must give us all the information and documents we need throughout the claims process to manage your claim. This includes details of your banking transaction history in relation to the scammed payment(s) and correspondence relating to the scam or fraud.
Our success fee will become payable when your bank makes a compensation payout.
Our success fee will be based on which band your compensation payout falls into and will be the amount calculated using the percentage rate of charge for that band but limited to that band’s maximum charge.
| Band | Compensation Payout | Percentage rate of charge (including VAT) | Maximum charge (including VAT) |
| 1 | £1 to £1,499 | 36% | £504 |
| 2 | £1,500 to £9,999 | 33.60% | £3,000 |
| 3 | £10,000 to £24,999 | 30% | £6,000 |
| 4 | £25,000 to £49,999 | 24% | £9,000 |
| 5 | £50,000 or more | 18% | £12,000 |
Examples of low and high compensation payouts and the associated success fees are shown in the table below.
| Lower example | Higher example | |||
| Band | Compensation Payout | Our success fee | Compensation Payout | Our success fee |
| 1 | £100 | £36 | £1,499 | £504 |
| 2 | £1,600 | £537.60 | £9,999 | £3,000 |
| 3 | £12,000 | £3,600 | £24,999 | £6,000 |
| 4 | £30,350 | £7,284 | £49,999 | £9,000 |
| 5 | £55,000 | £9,900 | £100,000 | £12,000 |
Please note that the examples in the tables are for illustration purposes only. They are not an estimate of the likely outcome or success fee.
You can cancel for free within 14 days (cooling off)
After 14 days, you can cancel for free but will need to pay us a success fee if you have received a settlement offer which you later accept (or beat).
The success fee would not be due until you receive a compensation payout. You can cancel by phoning 0345 544 1563, emailing helpdesk@allegiant-finance.co.uk or writing to Allegiant Finance Services Limited, Freepost RTYU–XUTZ–YKJC, 400 Chadwick House, Warrington Road, Birchwood Park, Warrington, WA3 6AE, or online at allegiant.co.uk/compliance/cancellation/.
You do not need to use a claims management company to make a complaint against your bank, and if your claim is not successful, you can refer it to the Financial Ombudsman Service yourself for free.
Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your lender, bank or insurer. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free if the firm is still trading. For eligible failed firms, you can refer a claim to the Financial Services Compensation Scheme for free.
