Good to know: You do not need to use a claims management company to make your complaint to a financial services company. If a complaint is not successful you can refer it to an Ombudsman service for free. If a financial services company has failed you may be able to refer the claim to the Financial Services Compensation Scheme for free.

0345 544 1563

Service Summary – Pension and Investment Claims

This page sets out information we are required to summarise in a one-page format by the Financial Conduct Authority.

Service Summary

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Services

Allegiant Finance Services Limited (the Firm) will advise, investigate and represent you in order to investigate (and where relevant pursue) a complaint on your behalf against the pension, investment or SIPP firm (the Claims Management Services).

In the course of providing Claims Management Services the Firm will take steps to establish that you and the Pension, Investment or SIPP firm have/had a relationship, obtain relevant information to investigate the merits of your claim and, where merit is established, submit a claim to the Pension, Investment or SIPP firm on your behalf. The Firm will keep you updated on the progress of your claim by written correspondence (email / letter / live chat / SMS / website portal / telephone as appropriate). We will update you whenever there is a material update, but in any event at least (i) upon claim submission; and (ii) the Pension, Investment or SIPP firm’s response. If the matter is referred to the Financial Ombudsman Service or Financial Services Compensation Scheme, we will update you (i) upon referral occurring; and (ii) thereafter at least every 3 months.

Client Obligations

You must provide the Firm with all documentation likely to be needed to pursue your claim(s), complete the necessary paperwork required and promptly communicate all relevant information to the Firm throughout the claims process.

Service Fees

In return for the provision of the Claims Management Services under this agreement, the Firm charges 18% inc VAT of Gross Compensation (the Success Fee). Please find below an illustration of what our service fee would be if you obtained gross redress/compensation to the value of £1,000, £3,000 and £10,000:

  • Compensation is £1,000, the fee is £150 plus VAT £30. This means the amount payable to us is £180 leaving you with a balance of £820.
  • Compensation is £3,000, the fee is £450 plus VAT £90. This means the amount payable to us is £540 leaving you with a balance of £2,460.
  • Compensation is £10,000, the fee is £1,500 plus VAT £300. This means that the amount payable to us is £1,800 leaving you with a balance of £8,200.

It is possible that our fee may become payable before you have access to your pension or investment which may result in you having to pay our fee from your own funds.

Cancellation

You can cancel for free at any time within 14-days without giving any reason and without incurring any liability. You can communicate your cancellation by telephone, post, email or online.

You can cancel this agreement at any time after the 14-day cancellation period. However, if a complaint submitted by us is successful, the Success Fee will apply in the usual way.

You can cancel by post: Allegiant Finance Services Limited, Freepost RTYU–XUTZ–YKJC, 400 Chadwick House, Warrington Road, Birchwood Park, Warrington, WA3 6AE; (b) by email: helpdesk@allegiant-finance.co.uk; (c) by telephone: 0345 544 1563; or (d) online at https://allegiant.co.uk/legal/cancellation.

Redress Schemes

You do not need to use the Firm’s Claims Management Services to lodge a complaint against a Pension, Investment or SIPP firm and if your complaint is not successful you can refer it to the Financial Ombudsman Service themself for free. Failed firms can be referred to the Financial Services Compensation Scheme at no cost. It is also possible for you to present a claim yourself to the Pensions Ombudsman Service free of charge.

Disclaimer:

Good to know: You do not need to use a claims management company to make your complaint to a financial services company. If a complaint is not successful you can refer it to an Ombudsman service for free. If a financial services company has failed you may be able to refer the claim to the Financial Services Compensation Scheme for free.