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Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your lender, bank or insurer. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free if the firm is still trading. For eligible failed firms, you can refer a claim to the Financial Services Compensation Scheme for free.

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Service Summary – Pension and Investment Claims

This page sets out information we are required to summarise in a one-page format by the Financial Conduct Authority.

Service Summary

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Services

Allegiant Finance Services Limited (the Firm) will advise, investigate and represent you in order to investigate (and where relevant pursue) a complaint on your behalf against the pension, investment or SIPP firm (the Claims Management Services).

In the course of providing Claims Management Services the Firm will take steps to establish that you and the Pension, Investment or SIPP firm have/had a relationship, obtain relevant information to investigate the merits of your claim and, where merit is established, submit a claim to the Pension, Investment or SIPP firm on your behalf. The Firm will keep you updated on the progress of your claim by written correspondence (email / letter / SMS / website portal / telephone as appropriate). We will update you whenever there is a material update, but in any event at least (i) upon claim submission; and (ii) the Pension, Investment or SIPP firm’s response. If the matter is referred to the Financial Ombudsman Service or Financial Services Compensation Scheme, we will update you (i) upon referral occurring; and (ii) thereafter at least every 3 months.

You must provide the Firm with all documentation likely to be needed to pursue your claim(s), complete the necessary paperwork required and promptly communicate all relevant information to the Firm throughout the claims process.

Our fees are owed upon a successful claim and will depend on the Gross Compensation you receive. “Gross Compensation” means the amount awarded to you whether this is paid directly to you or paid into an investment or pension, and prior to any deduction of any income tax due to HMRC on your award. Please refer to the definition of “Gross Compensation” and Section 5 of our Terms of Engagement for further information including a table showing how our fees work in different scenarios.

If successful, your fee will be calculated based on which band your redress falls into and will be charged by whichever is the lowest of:

a) the maximum percentage rate of charge for that band, or
b) the maximum total charge for that band.

The below table outlines the redress bands, the maximum percentage rate of charge and the maximum total charge is for each band.

 Band Redress % Charge (with VAT) Maximum charge (with VAT) (£) Maximum charge (without VAT) (£)
1 1 – 1499 36% 504 420
2 1,500 – 9,999 33.6% 3000 2500
3 10,000 – 24,999 30% 6000 5000
4 25,000 – 49,999 24% 9000 7500
5 50,000+ 18% 12000 10000
Examples of low and high redress and fee for each band in the above table:
1. You receive £100 in redress; our fee would be £36. You receive £1499 in redress; our fee would be £504.
2. You receive £1,600 in redress; our fee would be £537.60. You receive £9,999 in redress; our fee would be £3,000.
3. You receive £12,000 in redress; our fee would be £3,600. You receive £24,999 in redress; our fee would be £6,000.
4. You receive £30,350 in redress; our fee would be £7,284. You receive £49,999 in redress; our fee would be £9,000.
5. You receive £55,000 in redress; our fee would be £9,900. You receive £100,000 in redress; our fee would be £12,000.
Please note, the above fee examples are for illustration purposes only. They are not an estimate of the likely outcome or fee you will need to pay. Each claim depends on its own merits
It is possible that our fee may become payable before you have access to your pension or investment which may result in you having to pay our fee from your own funds.

You can cancel for free at any time within 14 days without giving any reason and without incurring any liability.

Outside 14 days, you can cancel for free but will need to pay a success fee if a settlement proposal has already been made.

  • if there has been a settlement proposal but you have not accepted it prior to cancellation, the success fee will apply to the lowest of either (i) the settlement proposal with the highest compensation received prior to cancellation; or (ii) the compensation that you achieve independently of us.
  • If you have already accepted a settlement proposal our success fee will apply in the usual way.

The success fee would not be due for payment until you receive cash in hand. You can communicate your cancellation by telephone, post, email or online as follows: By post: Allegiant Finance Services Limited, Freepost RTYU–XUTZ–YKJC, 400 Chadwick House, Warrington Road, Birchwood Park, Warrington, WA3 6AE; (b) by email: helpdesk@allegiant-finance.co.uk; (c) by telephone: 0345 544 1563; or (d) online at https://allegiant.co.uk/compliance/cancellation/

You do not need to use the Firm’s Claims Management Services to lodge a complaint against a Pension, Investment or SIPP firm and if your complaint is not successful you can refer it to the Financial Ombudsman Service themself for free. Failed firms can be referred to the Financial Services Compensation Scheme at no cost. It is also possible for you to present a claim yourself to the Pensions Ombudsman Service free of charge.

Allegiant Finance Services Limited is a Claims Management Company that is Authorised and Regulated by the Financial Conduct Authority. Firm Reference Number: 836810.

Claiming for Free Yourself

Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your lender, bank or insurer. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free if the firm is still trading. For eligible failed firms, you can refer a claim to the Financial Services Compensation Scheme for free.