Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
In this ever-evolving digital age, the menace of online scams continues to grow, creating a tumultuous financial landscape for consumers worldwide. One such perilous scamming trend is the ‘safe account’ scam that has seen a surge recently. While falling prey to such scams can be devastating, Allegiant strives to assist victims in their endeavour to recover their scam losses. Though a guaranteed recovery isn’t promised, Allegiant’s holistic approach provides some relief and seeks to lessen the financial burden caused by these scams.
The advent of the digital age, despite its many benefits, has also seen an alarming increase in the frequency and sophistication of scams. One such scam that has gained disturbing traction is the ‘safe account’ scam. In this fraudulent scheme, victims are deceived into transferring their hard-earned money to accounts they are led to believe are ‘safe’. Unbeknown to them, these accounts are under the control of the scam artists themselves. This elaborate ruse makes it particularly challenging for victims to reclaim their lost funds, as the money often quickly disappears into the hands of these unscrupulous individuals.
Within a ‘safe account’ scam scenario, fraudsters masquerade as banking personnel, issuing false warnings that the victim’s account is at risk and requires urgent safeguarding. They manipulate the victim into believing that their money must be immediately transferred into a ‘safe’ account to prevent potential losses from an invented threat. Once the funds are successfully moved, the fraudster promptly withdraws the money, leaving the deceived party devoid of their savings while the fraudster’s financial gain increases.
Scams, such as the ‘safe account’ con, have a profound effect on victims beyond the mere monetary losses. The psychological consequences are often severe, ranging from feelings of humiliation and self-blame to intense stress. In some cases, this distress can culminate in serious mental health problems. Alongside these emotional traumas, victims are also confronted with immediate financial difficulties. With their savings wiped out, they may struggle to meet basic needs and suffer from damaged credit scores, potentially affecting their long-term financial stability. The combined emotional and financial strain can be overwhelming for scam victims, amplifying the destructive impact of these devious cons.
In the current digital climate, it is crucial to equip yourself with knowledge to ward off scam attempts. A key protective measure is staying updated about prevalent scam strategies. Should you be unexpectedly contacted by an individual asserting to represent your bank, it is essential to independently verify the claim’s legitimacy. Exercise caution when asked to divulge personal financial information and be vigilant to not transfer funds into a fresh account without an in-person meeting with a recognised bank official. Keeping your guard up and making informed decisions can be effective shields against these financial pitfalls.
In the daunting process of scam loss recovery, Allegiant offers a ray of hope to victims. This is done with a blend of empathy and diligence, ensuring victims are supported every step of the way, in an attempt to alleviate some of the burden caused by these unfortunate incidents.
With over 40 years of experience spanning both financial services and legal services, Andy has been tirelessly dedicated to providing access to justice for people in need. His diligent work ethic is a testament to his unwavering commitment to his clients. Andy is ready and eager to assist with any claim you may have.
Click below to see answers to common queries.
It is important before engaging the services of a company or person offering to help you recover lost money through fraud that they are legally authorised to do so. Allegiant Finance Services Limited is a Claims Management Company that is Authorised and Regulated by the Financial Conduct Authority. Firm Reference Number: 836810.
You can check our credentials on the Financial Conduct’s Authority’s Financial Services Register. The register lists all the firms authorised to conduct regulated financial services activities which includes Claims Management Services. You can find the Financial Service Register by entering “FCA register” on your internet browser.
We’re a UK based business operating from 400 Chadwick House, Warrington Road, Birchwood Park, Cheshire WA3 6AE. We were founded in 2010. You can check by typing in “Companies House Search” into your internet browser and searching for “Allegiant Finance Services”.
You can also check independent review sites like Trustpilot and Google Reviews.
Yes, our service is chargeable but only where you receive compensation.
You do not need to use a claims management company to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
If you choose to use our service our fees are owed upon a successful claim and are a percentage of the amount recovered.
We do not charge upfront fees, and if your claim is unsuccessful there is no charge. You can cancel your claim for free at any point unless an offer has been made, at which point our success fee will apply.
We can help you with all sorts of fraud claims including bank transfer fraud (authorised push fraud), safe account, impersonation investment romance, purchase and invoice scams.
If you believe that you have been a victim of a fraud scam, contact us to find out more about what this involves. If you are not sure if you have a claim, we can find this out for you.
Yes – because you may not actually have been at fault, or because your bank may also have been at fault! 1 in 2 claims are unfairly rejected by the banks. Based on our experience and expertise we present a claim based on the relevant rules, codes and best practice standards to see if the bank shouldn’t have taken your instructions at “face value” or considered the wider circumstances surrounding the transaction, before making the payment.
You can start a claim by entering your details here. The more information you provide, the more likely we can make a quick decision on whether we can take your case on.
By filling in the claim form you’re not committing to using our service, and if you change your mind we’ll not take your case forward or contact you again.
If we decide to take on your case, we’ll let you know and at that point, you’ll be sent a copy of our contract with other documentation via email. You’re only committing to our service once you sign and return the contract.
It is very difficult for us to place a timescale on the claims process. Much will depend upon whether your bank agrees to your claim, or whether they defend it. If your bank agrees to your claim following the submission of our Letter of Complaint, we would expect the compensation offer to be received within approximately 8 to 12 weeks.
If the claim needs to be referred to the Financial Ombudsman Service, this may add 6 to 24 months to the claim (depending on the Financial Ombudsman Services’ capacity and what arguments the bank has made in defence). In cases where there is severe and immediate hardship, the Ombudsman may be able to fast-track your claim. If this applies to you, please tell us.
Please notify us immediately so that we can give you guidance on whether the offer is fair. Our fees are due whether the bank sends the offer to you or us, so there is no benefit in not seeking our guidance where an offer is received.
Yes! Subject to the bank account being a UK bank account, you are able to claim. This includes UK bank accounts where money was withdrawn in connection with the fraud.
We realise that claiming against a bank may feel daunting. We aim to make the claiming process as simple as possible. Our experienced team will communicate with the bank (and where required, the Ombudsman service) on your behalf. We use bespoke technology to ensure efficient claims handling. Throughout the process, we inform you of claim progress using a “stage process”, so you can track your progress easily. Please remember though, that you do not need to use a claims management company to make your complaint to your bank, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
Pre complaint investigation and analysis
Formal complaint made, where appropriate.
Bank responds with a Final Response Letter
If an appropriate outcome cannot be reached, referral to Financial Ombudsman Service.
Our success fee is due only if your bank makes a compensation payout, and is calculated on the amount of the compensation payout
The success fee amount is calculated using a band charging system. There are five charging bands. Each band has a maximum amount that we will charge.
Success Fee Charging Table
| Band | Compensation Payout | Percentage rate the Success Fee is calculated on (including VAT) | Maximum Success Fee in band (including VAT) |
| 1 | £1 to £1,499 | 36% | £504 |
| 2 | £1,500 to £9,999 | 33.60% | £3,000 |
| 3 | £10,000 to £24,999 | 30% | £6,000 |
| 4 | £25,000 to £49,999 | 24% | £,9000 |
| 5 | £50,000 or more | 18% | £12,000 |
Below are examples of how this would work in practice.
| Lower example | Higher example | |||
| Band | Compensation Payout | Success Fee | Compensation Payout | Success Fee |
| 1 | £100 | £36 | £1,499 | £504 |
| 2 | £1,600 | £537.60 | £9,999 | £3,000 |
| 3 | £12,000 | £3,600 | £24,999 | £6,000 |
| 4 | £30,350 | £7,284 | £49,999 | £9,000 |
| 5 | £55,000 | £9,900 | £100,000 | £12,000 |
If you want to see how much we would charge for a specific amount, please visit our online fee calculator at https://allegiant.co.uk/fraud-and-scam-claim-fees/.
Please note that the examples in the tables are for illustration purposes only. They are not an estimate of the likely outcome or success fee.
You can cancel for free at any time within 14-days without giving any reason and without incurring any liability. You can communicate your cancellation by telephone, post, email or online.
You can cancel this agreement at any time after the 14-day cancellation period. However, if a complaint submitted by us is successful, the Success Fee will apply in the usual way.
You can cancel by post: Allegiant Finance Services Limited, Freepost RTYU–XUTZ–YKJC, 400 Chadwick House, Warrington Road, Birchwood Park, Warrington, WA3 6AE; (b) by email: helpdesk@allegiant-finance.co.uk; (c) by telephone: 0345 544 1563; or (d) online at HERE.
Allegiant Finance Services was founded in 2010 and has helped over 100,000 customers reclaim over £80,000 across all claim types.
Fraud and scam claims can be traumatic. We’re here to support clients through their quest for re-imbursement.
We will only correspond with you and keep your details secure. We’ll never sell your data
Fill in our form and our advisors will review whether you are eligible for our service.
Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
