Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
As digital transactions become the norm in our fast-paced, interconnected world, so too have deceptive practices that manipulate trusting consumers into making phantom purchases. These are transactions in which victims are duped into paying for goods or services that, unbeknownst to them, do not exist. There has been a noticeable rise in these purchase scams recently, prompting renewed vigilance and proactive measures. Although we can’t always guarantee success, Allegiant is committed to assisting you in reclaiming your scam losses.
Purchase scams are deceptively crafted operations with the sole intention of swindling consumers by charging for goods or services that simply don’t exist. Fraudsters weave intricate narratives, often establishing credible-looking websites or advertisements to ensnare their unwitting prey. The rise in these types of scams can largely be attributed to the widespread adoption of online shopping and digital transactions. Such platforms provide a haven for these scammers, allowing them to exploit anonymity and physical distance. In this digital age, the omnipresence of purchase scams poses an urgent threat to consumers, necessitating the need for increased caution and vigilance.
Recognising the warning signs of purchase scams is crucial in protecting oneself from fraudulent activities. Scammers may employ sophisticated methods, yet there are common indicators that can alert potential victims. Inordinately low prices that seem too good to be true often indicate a scam. Fraudsters may also create a sense of urgency, pressuring consumers to finalise transactions swiftly, hence leaving little time for caution or second thoughts. Additionally, be wary of requests for unconventional payment methods, such as wire transfers or gift cards, as these are often used in scams. Being vigilant and knowledgeable about these red flags can significantly reduce the risk of falling prey to purchase scams.
Falling prey to a purchase scam can be a distressing experience. At Allegiant, we acknowledge the profound effects such scams can have and are dedicated to helping you recover from such losses. Our highly skilled team stands ready to guide you every step of the way. This begins with the gathering and examination of all pertinent evidence, to fully understand the extent of the scam. Our aim is to negotiate assertively on your behalf, to help restore the financial losses you’ve incurred. Rest assured, Allegiant will strive tirelessly to aid you in recuperating from scam losses.
The ultimate weapon against purchase scams is prevention. Prior to completing any transactions, especially from sources you’re unfamiliar with, comprehensive research is key. It’s essential to look out for potential warning signs, corroborate the credibility of the seller and always be mindful that an unusually attractive deal is likely to be dubious. Don’t be rushed into making impulsive purchases. Rather, take the time to evaluate the legitimacy of the deal and the credibility of the seller. Remember, your safety and financial wellbeing take precedence over scoring a bargain. By adhering to these measures, you can effectively safeguard yourself against the escalating menace of purchase scams.
With over 40 years of experience spanning both financial services and legal services, Andy has been tirelessly dedicated to providing access to justice for people in need. His diligent work ethic is a testament to his unwavering commitment to his clients. Andy is ready and eager to assist with any claim you may have.
Click below to see answers to common queries.
It is important before engaging the services of a company or person offering to help you recover lost money through fraud that they are legally authorised to do so. Allegiant Finance Services Limited is a Claims Management Company that is Authorised and Regulated by the Financial Conduct Authority. Firm Reference Number: 836810.
You can check our credentials on the Financial Conduct’s Authority’s Financial Services Register. The register lists all the firms authorised to conduct regulated financial services activities which includes Claims Management Services. You can find the Financial Service Register by entering “FCA register” on your internet browser.
We’re a UK based business operating from 400 Chadwick House, Warrington Road, Birchwood Park, Cheshire WA3 6AE. We were founded in 2010. You can check by typing in “Companies House Search” into your internet browser and searching for “Allegiant Finance Services”.
You can also check independent review sites like Trustpilot and Google Reviews.
Yes, our service is chargeable but only where you receive compensation.
You do not need to use a claims management company to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
If you choose to use our service our fees are owed upon a successful claim and are a percentage of the amount recovered.
We do not charge upfront fees, and if your claim is unsuccessful there is no charge. You can cancel your claim for free at any point unless an offer has been made, at which point our success fee will apply.
We can help you with all sorts of fraud claims including bank transfer fraud (authorised push fraud), safe account, impersonation investment romance, purchase and invoice scams.
If you believe that you have been a victim of a fraud scam, contact us to find out more about what this involves. If you are not sure if you have a claim, we can find this out for you.
Yes – because you may not actually have been at fault, or because your bank may also have been at fault! 1 in 2 claims are unfairly rejected by the banks. Based on our experience and expertise we present a claim based on the relevant rules, codes and best practice standards to see if the bank shouldn’t have taken your instructions at “face value” or considered the wider circumstances surrounding the transaction, before making the payment.
You can start a claim by entering your details here. The more information you provide, the more likely we can make a quick decision on whether we can take your case on.
By filling in the claim form you’re not committing to using our service, and if you change your mind we’ll not take your case forward or contact you again.
If we decide to take on your case, we’ll let you know and at that point, you’ll be sent a copy of our contract with other documentation via email. You’re only committing to our service once you sign and return the contract.
It is very difficult for us to place a timescale on the claims process. Much will depend upon whether your bank agrees to your claim, or whether they defend it. If your bank agrees to your claim following the submission of our Letter of Complaint, we would expect the compensation offer to be received within approximately 8 to 12 weeks.
If the claim needs to be referred to the Financial Ombudsman Service, this may add 6 to 24 months to the claim (depending on the Financial Ombudsman Services’ capacity and what arguments the bank has made in defence). In cases where there is severe and immediate hardship, the Ombudsman may be able to fast-track your claim. If this applies to you, please tell us.
Please notify us immediately so that we can give you guidance on whether the offer is fair. Our fees are due whether the bank sends the offer to you or us, so there is no benefit in not seeking our guidance where an offer is received.
Yes! Subject to the bank account being a UK bank account, you are able to claim. This includes UK bank accounts where money was withdrawn in connection with the fraud.
We realise that claiming against a bank may feel daunting. We aim to make the claiming process as simple as possible. Our experienced team will communicate with the bank (and where required, the Ombudsman service) on your behalf. We use bespoke technology to ensure efficient claims handling. Throughout the process, we inform you of claim progress using a “stage process”, so you can track your progress easily. Please remember though, that you do not need to use a claims management company to make your complaint to your bank, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
Pre complaint investigation and analysis
Formal complaint made, where appropriate.
Bank responds with a Final Response Letter
If an appropriate outcome cannot be reached, referral to Financial Ombudsman Service.
Our success fee is due only if your bank makes a compensation payout, and is calculated on the amount of the compensation payout
The success fee amount is calculated using a band charging system. There are five charging bands. Each band has a maximum amount that we will charge.
Success Fee Charging Table
| Band | Compensation Payout | Percentage rate the Success Fee is calculated on (including VAT) | Maximum Success Fee in band (including VAT) |
| 1 | £1 to £1,499 | 36% | £504 |
| 2 | £1,500 to £9,999 | 33.60% | £3,000 |
| 3 | £10,000 to £24,999 | 30% | £6,000 |
| 4 | £25,000 to £49,999 | 24% | £,9000 |
| 5 | £50,000 or more | 18% | £12,000 |
Below are examples of how this would work in practice.
| Lower example | Higher example | |||
| Band | Compensation Payout | Success Fee | Compensation Payout | Success Fee |
| 1 | £100 | £36 | £1,499 | £504 |
| 2 | £1,600 | £537.60 | £9,999 | £3,000 |
| 3 | £12,000 | £3,600 | £24,999 | £6,000 |
| 4 | £30,350 | £7,284 | £49,999 | £9,000 |
| 5 | £55,000 | £9,900 | £100,000 | £12,000 |
If you want to see how much we would charge for a specific amount, please visit our online fee calculator at https://allegiant.co.uk/fraud-and-scam-claim-fees/.
Please note that the examples in the tables are for illustration purposes only. They are not an estimate of the likely outcome or success fee.
You can cancel for free at any time within 14-days without giving any reason and without incurring any liability. You can communicate your cancellation by telephone, post, email or online.
You can cancel this agreement at any time after the 14-day cancellation period. However, if a complaint submitted by us is successful, the Success Fee will apply in the usual way.
You can cancel by post: Allegiant Finance Services Limited, Freepost RTYU–XUTZ–YKJC, 400 Chadwick House, Warrington Road, Birchwood Park, Warrington, WA3 6AE; (b) by email: helpdesk@allegiant-finance.co.uk; (c) by telephone: 0345 544 1563; or (d) online at HERE.
Allegiant Finance Services was founded in 2010 and has helped over 100,000 customers reclaim over £80,000 across all claim types.
Fraud and scam claims can be traumatic. We’re here to support clients through their quest for re-imbursement.
We will only correspond with you and keep your details secure. We’ll never sell your data
Fill in our form and our advisors will review whether you are eligible for our service.
Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
