Easy for Everyone
At Allegiant, we want everyone to be able to use our website and online services, including people with disabilities. We recognise that accessible communications and support are an important part of delivering good outcomes for customers. We aim to make allegiant.co.uk accessible and usable for as many people as possible, and we continually improve the site based on testing, feedback, and changes to good practice standards.
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We also monitor the newer WCAG 2.2 guidance and use it to help inform ongoing improvements.
Our accessibility standard
What you should be able to do on our website
We have designed the website so that you should be able to:
– Zoom in up to 300% without the text spilling off the screen
– Navigate to and around most of the website using only a keyboard
– Use speech recognition software
– Access most content and controls using a screen reader.
If you need help or you find an accessibility problem
If you have difficulty using our website, or you need information in a different format (for example: phone support, accessible documents, or alternative ways to complete a step), please contact us – we’ll help.
Email: helpdesk@allegiant-finance.co.uk
Phone: 0345 544 1563
When contacting us, it helps if you can tell us:
– The page address (URL)
– What you were trying to do
– What device/browser you were using (and any assistive technology, if relevant)
– What went wrong (and any error message, if there was one)
How we assess and improve accessibility
We carry out regular accessibility reviews against WCAG. Our approach uses a combination of automated checks and manual testing.
This includes:
– Colour contrast checking
– HTML markup and visual review (including use of tools such as WAVE)
– Screen reader testing (including Apple VoiceOver)
We use the results of these reviews to prioritise fixes and improvements across the website and our online journeys.
Current known limitations and what we’re doing about them
We are continually improving. Areas we are working on include:
– Improving “skip to content” support for keyboard and screen reader users
– Addressing isolated colour contrast issues (including on certain buttons/banners)
– Improving keyboard focus indicators and keyboard navigation consistency in some areas of our journeys / portal
If any of these issues affect you, please contact us using the details above — we can provide support and alternatives.
If you are unhappy
If you are unhappy with how we respond to an accessibility issue, you can raise this through our complaints process.
This statement was last reviewed in January 2026.