The FCA has confirmed a motor finance commission redress scheme (PS26/3, 30 March 2026) that consumers can access directly for free. You can complain to your lender now for free – and those who complain will be compensated sooner under the scheme. If you are not satisfied with your lender's response, you can refer your complaint to the Financial Ombudsman Service for free. If a firm has failed and you're eligible, you can claim via the FSCS for free. We are a Claims Management Company (CMC). It's important to understand you don't need to use a CMC – it's optional. We charge on claim success only (fees range from 18% to 36% inc. VAT of compensation). See "our fees" for details.

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Car Finance Commission Claim Fees

Our success fee is due only if your lender makes a compensation payout, and is calculated on the amount of the compensation payout. We do not charge you for any part of a settlement that results in the lender reducing your outstanding balance – that is on the house!

The success fee amount is calculated using a band charging system. There are five charging bands. Each band has a maximum amount that we will charge.

Success Fee Charging Table

BandCompensation PayoutPercentage rate the Success Fee is calculated on  (including VAT)Maximum Success Fee in band (including VAT)
1£1 to £1,49936%£504
2£1,500 to £9,99933.6%£3,000
3£10,000 to £24,99930%£6,000
4£25,000 to £49,99924%£9,000
5£50,000 or more18%£12,000

Below are examples of how this would work in practice.

Lower exampleHigher example
BandCompensation PayoutSuccess FeeCompensation PayoutSuccess Fee
1£100 £36£1,499 £504
2£1,600£537.60£9,999 £3,000
3£12,000 £3,600£24,999 £6,000
4£30,350 £7,284£49,999 £9,000
5£55,000 £9,900£100,000 £12,000

Please note that the examples in the tables are for illustration purposes only. They are not an estimate of the likely outcome or success fee.

Fee Calculator

We have created a fee calculator that allows you to calculate what your fees would be based on any compensation payout from your lender.

Please note that any projections provided by our fee calculator are purely based on information you input into it. This is not a guarantee of what you will receive from your lender, or what your fee would be, meaning that if you input an example ‘Compensation Payout’, the professional fee would be an example of what you would pay, based on this.

The calculator can only provide an accurate explanation of our fee calculation if you use it to submit details of any compensation your lender has confirmed that they are making.

Claiming for Free Yourself

The FCA has confirmed a motor finance commission redress scheme (PS26/3, 30 March 2026) that consumers can access directly for free. You can complain to your lender now for free – and those who complain will be compensated sooner under the scheme. If you are not satisfied with your lender's response, you can refer your complaint to the Financial Ombudsman Service for free. If a firm has failed and you're eligible, you can claim via the FSCS for free. We are a Claims Management Company (CMC). It's important to understand you don't need to use a CMC – it's optional. We charge on claim success only (fees range from 18% to 36% inc. VAT of compensation). See "our fees" for details.