Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your lender, bank, pension provider or intermediary. If your complaint is not successful you can refer it to the Financial Ombudsman Service or the Pension Ombudsman yourself for free if the firm is still trading. For eligible failed firms, you can refer a claim to the Financial Services Compensation Scheme for free.
Our fees are owed upon a successful claim and will depend on the Gross Compensation you receive. “Gross Compensation” means the amount awarded to you whether this is paid directly to you or paid into an investment or pension, and prior to any deduction of any income tax due to HMRC on your award. Please refer to the definition of “Gross Compensation” and Section 5 of our Terms of Engagement for further information including a table showing how our fees work in different scenarios.
If successful, your fee will be calculated based on which band your redress falls into and will be charged by whichever is the lowest of:
a) the maximum percentage rate of charge for that band, or
b) the maximum total charge for that band.
The below table outlines the redress bands, the maximum percentage rate of charge and the maximum total charge is for each band.
| Band | Redress | % Charge (with VAT) | Maximum charge (with VAT) (£) | Maximum charge (without VAT) (£) |
| 1 | 1 – 1499 | 36% | 504 | 420 |
| 2 | 1,500 – 9,999 | 33.6% | 3000 | 2500 |
| 3 | 10,000 – 24,999 | 30% | 6000 | 5000 |
| 4 | 25,000 – 49,999 | 24% | 9000 | 7500 |
| 5 | 50,000+ | 18% | 12000 | 10000 |
Examples of low and high redress and fee for each band in the above table:
Please note, the above fee examples are for illustration purposes only. They are not an estimate of the likely outcome or fee you will need to pay. Each claim depends on its own merits
It is possible that our fee may become payable before you have access to your pension or investment which may result in you having to pay our fee from your own funds.
We have created a fee calculator that allows you to calculate what your fees would be based on the amount of gross compensation you receive as a result of making a pension or investment claim.
The below calculator should be used for any contracts entered into on or after the 1st March 2022 for a Pension or Investment Claim. If you entered into a contract with us prior to the 1st March 2022 please refer to your contract terms.
Please note that any projections provided by our fee calculator are purely based on information you input into it. This is not a guarantee of what you will receive from your pension provider, or what your fee would be, meaning that if you input an example ‘Gross Compensation’ amount, the professional fee would be an example of what you would pay, based on this.
The calculator can only provide an accurate explanation of our fee calculation if you use it to submit details of gross compensation that your pension provider has confirmed you are receiving.
Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your lender, bank, pension provider or intermediary. If your complaint is not successful you can refer it to the Financial Ombudsman Service or the Pension Ombudsman yourself for free if the firm is still trading. For eligible failed firms, you can refer a claim to the Financial Services Compensation Scheme for free.
