Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
Have you fallen victim to a scam or fraud? Have you been unable to reclaim your money back? Our team might be able to help? We have helped get over £400,000 back for our scam and fraud customers.
If you have fallen victim to a scam or fraud we could help you reclaim your losses. Fraud accounts for over 40% of crime in England and Wales1, so you do not need to feel shame about what’s happened. It’s time to fight back and make a claim for the money you are owed.
Here at Allegiant Finance, if you do not receive a payout from a successful compensation claim we do not take a penny. Our claims fees are transparent and fixed depending on your claim amount, we also have no upfront fees.
We could help recover your money, even if:
Click below to see answers to common queries.
It is important before engaging the services of a company or person offering to help you recover lost money through fraud that they are legally authorised to do so. Allegiant Finance Services Limited is a Claims Management Company that is Authorised and Regulated by the Financial Conduct Authority. Firm Reference Number: 836810.
You can check our credentials on the Financial Conduct’s Authority’s Financial Services Register. The register lists all the firms authorised to conduct regulated financial services activities which includes Claims Management Services. You can find the Financial Service Register by entering “FCA register” on your internet browser.
We’re a UK based business operating from 400 Chadwick House, Warrington Road, Birchwood Park, Cheshire WA3 6AE. We were founded in 2010. You can check by typing in “Companies House Search” into your internet browser and searching for “Allegiant Finance Services”.
You can also check independent review sites like Trustpilot and Google Reviews.
Yes, our service is chargeable but only where you receive compensation.
You do not need to use a claims management company to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
If you choose to use our service our fees are owed upon a successful claim and are a percentage of the amount recovered.
We do not charge upfront fees, and if your claim is unsuccessful there is no charge. You can cancel your claim for free at any point unless an offer has been made, at which point our success fee will apply.
You can view our fees here
We can help you with all sorts of fraud claims including bank transfer fraud (authorised push fraud), safe account, impersonation investment romance, purchase and invoice scams.
If you believe that you have been a victim of a fraud scam, contact us to find out more about what this involves. If you are not sure if you have a claim, we can find this out for you.
Claims usually need to be made within 6 years of first losing money from the scam, due to the time limit rules for claims like this.
Yes – because you may not actually have been at fault, or because your bank may also have been at fault! 1 in 2 claims are unfairly rejected by the banks. Based on our experience and expertise we present a claim based on the relevant rules, codes and best practice standards to see if the bank shouldn’t have taken your instructions at “face value” or considered the wider circumstances surrounding the transaction, before making the payment.
You can start a claim by entering your details here. The more information you provide, the more likely we can make a quick decision on whether we can take your case on.
By filling in the claim form you’re not committing to using our service, and if you change your mind we’ll not take your case forward or contact you again.
If we decide to take on your case, we’ll let you know and at that point, you’ll be sent a copy of our contract with other documentation via email. You’re only committing to our service once you sign and return the contract.
Starting 7 October 2024, new rules from the Payment Systems Regulator (PSR) require banks and payment service providers in the UK to automatically reimburse customers who fall victim to Authorised Push Payment (APP) scams. In most cases, victims will be refunded unless there is clear evidence of negligence or fraudulent behaviour on the part of the customer.
It is very difficult for us to place a timescale on the claims process. Much will depend upon whether your bank agrees to your claim, or whether they defend it. If your bank agrees to your claim following the submission of our Letter of Complaint, we would expect the compensation offer to be received within approximately 8 to 12 weeks.
If the claim needs to be referred to the Financial Ombudsman Service, this may add 6 to 24 months to the claim (depending on the Financial Ombudsman Services’ capacity and what arguments the bank has made in defence). In cases where there is severe and immediate hardship, the Ombudsman may be able to fast-track your claim. If this applies to you, please tell us.
Please notify us immediately so that we can give you guidance on whether the offer is fair. Our fees are due whether the bank sends the offer to you or us, so there is no benefit in not seeking our guidance where an offer is received.
Yes! Subject to the bank account being a UK bank account, you are able to claim. This includes UK bank accounts where money was withdrawn in connection with the fraud.
1https://archive.ph/GP6Vg & https://publications.parliament.uk/pa/cm5803/cmselect/cmjust/12/summary.html
2https://www.ofcom.org.uk/online-safety/online-fraud/scale-and-impact-of-online-fraud-revealed/
3https://www.fca.org.uk/news/speeches/teamwork-smart-way-tackle-financial-crime
4https://www.revolut.com/en-US/news/revolut_releases_its_first_ever_financial_crime_and_consumer_security_report/
5https://www.financial-ombudsman.org.uk/news/consumers-warned-about-rise-in-investment-scams
We realise that claiming against a bank may feel daunting. We aim to make the claiming process as simple as possible. Our experienced team will communicate with the bank (and where required, the Ombudsman service) on your behalf. We use bespoke technology to ensure efficient claims handling. Throughout the process, we inform you of claim progress using a “stage process”, so you can track your progress easily. Please remember though, that you do not need to use a claims management company to make your complaint to your bank, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
Pre complaint investigation and analysis
Formal complaint made, where appropriate.
Bank responds with a Final Response Letter
If an appropriate outcome cannot be reached, referral to Financial Ombudsman Service.
Good to know: We are a Claims Management Company (CMC). You do not need to use a CMC to make your complaint to your bank. If your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
