Please tell us which bank you lost your money from? (this must be a UK account in your name)

What was the amount of the highest single transaction paid to the scammer?

Your total monetary loss from the scam?

Where did you get the money, which was then lost to the scammer? (Pick the statement which best fits)

Money I had from my usual income or wages, in my current account

Money that I had saved up (e.g. savings account or ISA)

It was money I had borrowed e.g. I had taken out a loan

It was money I had borrowed from friends or family

It was money gifted to me by friends or family

Have you managed to recover any of your money?

No

Yes

How did you transfer money from your Bank to the scammer?

Bank Branch (in person or phone)

Standing Order or Faster Payment

Online Banking

Debit Card

Credit Card

International Payment Bureau (e.g. Western Union, MoneyGram, etc)

Another Way

When did you make the first payment to the scammer?

Month

Year

When did you make the final payment to the scammer?

Month

Year

Were you known by a different name with Bank?

No

Yes

Did you register with Bank at a different address?*

No

Yes

Please provide the name of the scammer:

Did you send money to someone else, like a cryptocurrency or stock exchange, before it went to the scammer?

Not Applicable

Not Sure

Yes

Pick the description which most closely applies to the scam you suffered from:

Investment & Crypto Scams – You deposit your money into a bogus investment based on false information. This can include investing in a company flotation on the stock market or cryptocurrencies.

Romance Scams – You are deceived by impostors who pretend to be interested in a romantic relationship in order to manipulate victims into sending them money or personal information.

Safe account Scam – You are tricked into believing that your money is being placed in a safe or secure account, as the scammer promised high returns or guaranteed safety for your funds.

Invoice or intercept Scam – Criminals intercept legitimate invoices, or payment requests, and alter the payment details to redirect funds to their own accounts. This type of scam is often targeted at businesses, but individuals can also be vulnerable.

Goods not received Scam – You pay for goods or services online but don’t receive what you paid for, because it was a scam.

Friends or Family in need Scam – The scammer impersonates someone you know in distress, and manipulates you into sending them money, by playing on your emotions and goodwill. This could happen through WhatsApp messages for example.

Unauthorised Transactions – The scammer gains access to your accounts and makes unauthorised transactions and spending.

HMRC or Police Scams – The scammer impersonates a government official or law enforcement agent in order to trick you into providing personal information or access to your money.

Job or task completion Scam – The scammer promises payment for completing tasks or tricks you into paying upfront fees for a non-existent job opportunity.

Pick the closest description as to why you made payments to the scammer:

The bank did not provide me with any warnings or alerts that it was potentially a scam

The bank’s warning and alerts didn’t help, because I believed I was paying money to someone genuine.

I carried out some research appeared legitimate, so I made payments to the scammer

The things the scammer said and showed me convinced me they were genuine

I thought my account was being attacked by a fraudster, so I was tricked into moving money to the scammer

How did you realise you had been scammed?

When I did not receive what was promised and what I had paid for

When the scammer stopped communicating with me, I thought something must be wrong

I discovered the scammer was not who they claimed to be

When I saw fraudulent transactions on my statements I hadn’t agreed to

Roughly, when did you suspect you had been scammed

Month

Year

Please tell us what you can about…:

The scam – what exactly happened and how you then discovered it was a scam…
What Bank did – did they warn you about scams? What could Bank have done better?
Actions you’ve taken – have you tried to recover your losses from this scam from any other company? If so, please give details of who and when.

You do not need to use a CMC to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
Please select one of the below options which best describes your reason for choosing to use Allegiant to make your claim:

Reducing stress related to the claims process

Lack of confidence in handling the financial aspects of the claims process

A desire for professional assistance and guidance

Previous negative experiences with free options

Convenience and time-saving benefits

Lack of confidence in dealing with the lender/bank directly

Title

Mr

Miss

Mrs

Ms

Dr

Prof

Full First Name*

Please enter at least 2 characters.

Last Name*

Please enter at least 2 characters.

Email*

Date Of Birth*

Mobile Number

Landline Number

Search for an Address*

Do any of these arrangements apply to you?

Bankruptcy
Individual Voluntary Arrangement (IVA)
Debt Relief Order
Any other formal arrangement similar to the above
More Information

No – none of those apply to me

I’ve been in one of those arrangements in the past, but not now

I’m currently in one of those arrangements

I’m probably about to enter one of those arrangements

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Start your fraud / scam claim now!

Progress

Please tell us which bank you lost your money from? (this must be a UK account in your name)

Bank Name

What was the amount of the highest single transaction paid to the scammer?

Your total monetary loss from the scam?

Where did you get the money, which was then lost to the scammer? (Pick the statement which best fits)

Have you managed to recover any of your money?

How much have you recovered?

How did you transfer money from your Bank to the scammer?

Payment Method

When did you make the first payment to the scammer?

When did you make the final payment to the scammer?

Were you known by a different name with Bank?

Enter the name

Did you register with Bank at a different address?*

Search for an Address*

Line 2

Town/City*

County*

Postcode*

Please provide the name of the scammer:

Did you send money to someone else, like a cryptocurrency or stock exchange, before it went to the scammer?

Name of the person or entity you sent the money to before it reached the scammer?

Pick the description which most closely applies to the scam you suffered from:

Pick the closest description as to why you made payments to the scammer:

How did you realise you had been scammed?

Roughly, when did you suspect you had been scammed

Please tell us what you can about…:

You do not need to use a CMC to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free. Please select one of the below options which best describes your reason for choosing to use Allegiant to make your claim:

Title

Full First Name*

Last Name*

Email*

Date Of Birth*

Mobile Number

Landline Number

Search for an Address*

Line 2

Town/City*

County*

Postcode*

Claiming for Free Yourself

You do not need to use a CMC to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
Please select one of the below options which best describes your reason for choosing to use Allegiant to make your claim: