Myjar.com (MyJar) is an independent, UK based lender, with a history dating back to 2009. To date, MyJar has serviced 2 million consumer loans totalling £405 million. Notably, at the time of writing, this is a brand that holds an impressive rating of 9.3 out 10 on TrustPilot. They present as a lender that’s a little different to most, and they say that their fair treatment of customers set them apart. Today, this lender supports charities such as Payplan, Stepchange and Christians Against Poverty. Yet this isn’t to say that MyJar always delivers the levels of customer satisfaction they seek to associate with
Exploring the past of MyJar
Unlike a large majority of the payday market, MyJar have previously not been fined by either the Financial Conduct Authority or the Financial Services Authority. However they have formed part of core communications in relation to the payday industry and the problems it previously faced (namely including the Government’s insistence that lenders must be found on comparison sites; that their borrowers should be able to identify if they can repay early; and that accurate and reliable information must always be readily available for consumers, amongst other pointers).
MyJar was also to come under fire in 2014, when a Which? Investigation found that many payday lenders were charging unfair fees. This was based on the Office of Fair Trading (OFT) previously deciding that penalty charges for credit cards should be no more than £12, unless there were exceptional factors. In contrast, MyJar was charging £25 – which, amongst other lenders, was criticised by consumer groups as being ‘excessive’.
“We welcome Which?’s interest in this area and we are already considering default fees as part of our work on capping the total cost of credit”.
The Financial Conduct Authority
One of the few sources of valuable data about current, consumer issues with MyJar comes directly from MyJar themselves – in the form of data on their internally handled complaints. The most recent data (compiled on complaints between 1 December 2016 and 31 May 2017) show 1127 were opened, 29.8% of which were upheld.
We have a good track record of holding MyJar to account for not recognising repeat borrowing patterns and telltale signs of unaffordable lending. We’ve been in business for a long time, and have become a trusted name for addressing the mistreatment of borrowers by payday lenders.
If you believe that MyJar failed you, we can help. Here’s how…
✓ We have a rock sold payday loan claim success rate.
✓ You’ll never step foot into a court, nor will you need to face your lender
✓ We’re fully and comprehensively regulated
✓ Our application process is based online for your convenience, whilst our experts are on hand when you need them
✓ Our claims service is strictly no win, no fee – and if you do win, we charge transparent, fair fees